60-Day Delight Guarantee
If you don’t love your new glasses for any reason (but we’re sure you will), send them back within 60 days for a refund—shipping’s on us.
Fit guaranteed
Our fit tools help you find a great fit, but new glasses may still need minor tweaks. It’s easy to make adjustments at home, or you can visit an optical shop for fine-tuning—we’ll reimburse up to $25. For reimbursement, please contact us.
Quality you can count on
Every pair of glasses we sell is made of premium materials and assembled by experts in our state-of-the-art Utah facility to fit like a dream. No shortcuts—just excellent specs shipped right to your door.
Prescription accuracy
We double-check that your order matches your prescription before it ships. That being said, if anything seems off, contact us, and we’ll make it right at no cost to you.
Hassle-free returns and exchanges
Our friendly customer care team (no AI bots here) make returns and exchanges simple.
Contact us to start your return or exchange
We’ll send you a prepaid shipping label
Pack up your glasses and return them via USPS
“I have a few eyeglasses from the Framery. If you’re not satisfied, the return policy is excellent. Fast shipping and the people who answer the phones are very nice and helpful.”
Robert L.
“The customer service is amazing! So nice to be able to call and talk to an actual person and one that is super friendly and understanding.”
Mary Ann C.
“Big selection, great customer service, easy to facilitate an exchange, much cheaper than ordering from an optician.”
Caitlin N.
“It was simple and easy, and the first time I ordered a pair that were too big, and there were zero complications in getting a new pair in the right size. Highly recommend. Also, the price was just right.”
Nicholas M.
FAQs
Do I really have 60 days to return or exchange?
You really do! Shopping risk‑free with our 60‑Day Delight Guarantee means exactly that—risk free. You’ve got two full months to return or exchange your glasses for any reason. No fees, no restocking charges, and free shipping both ways.
How do returns work?
Just let us know you’d like to return your glasses, and we’ll send you a prepaid shipping label. Drop them in the mail, and you’re all set.
To get started, just reach out:
- Call us: 1-800-430-3937
- Text us: 82020
- Email us: [email protected]
How do exchanges work?
Same easy process as returns: tell us what you’d like instead, and we’ll send your new pair once your original frames are on their way back.
What if I just don’t like my glasses?
No problem—that’s what our 60-Day Delight Guarantee is for! If they’re not your style or the fit isn’t right, you can return or exchange them within 60 days—free of charge.
What if I accidentally broke my glasses?
If it happens within the 60-day window, reach out to us. We’ll work with you to find the best solution, whether that’s a replacement or an exchange.